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2021 December UPDATE:

In the November Webinar we’ve covered two topics:

  • the step-by-step process of mail handler migration

  • automation in Jira and how the next-gen handler affects them

For our post-webinar summary on the migration steps, please click here.

For our post-webinar summary on automations, please click here.

2021 November UPDATE:
Information about the last webinar before deprecating the Classic handler


The last (Q&A) Webinar took place on 3rd December 2021 at 3PM CET, for more information, please see the 2021 December update above.

We would like to inform you that the Classic mail handler will stop processing incoming emails in versions released after January 2022. Let us emphasize that for users with app versions released before this date, the classic handlers will continue to work as usual. This means that you should only update your Email This Issue version in January if you have working Next-gen handlers set up already.

You will be able to open the mail handlers to see their configuration but you will not be able to create new ones or edit existing ones.

The last webinar will be a Q&A session based on questions that you send us. We aim to showcase the questions in real-time and try to demonstrate the answer in as much detail as possible within the timeframe.

If you have any questions regarding the migration or the Next-gen handler itself and you could not find an answer to them in the previous webinars or in our documentation, please open a request on our customer portal with the summary including the phrase "Webinar Question" or send us an email with the same subject.

We will try to tackle as many questions as we can, but depending on the length and complexity of the questions we might only demonstrate select ones to display in our live webinar.
Real complex and lengthy questions will be answered within the request you open with us.

Let us invite you to our Q&A Webinar that will take place on 3rd December 2021 at 3PM CET:

Topic: Handler migration Q&A Webinar
Time: Dec 3, 2021 03:00 PM Budapest

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2021 September UPDATE:
Available video of the second mail handler migration webinar