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Follow the below step-by-step guide if you need to import only parts of an email configuration into your system and override the existing ones with them. In this tutorial, we will import the mail handler, mail account and templates into an already existing configuration (which could be useful in case of a service desk support channel where you need to see another test environment's settings). |
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It is a prerequisite that you have all projects, issue types, fields etc. already created in Jira before starting the Email This Issue Restore process. Everything you would like to set in Email This Issue has to be present before starting the backup, please make sure to check these beforehand. Jira related dependencies:
Email This Issue related dependencies:
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Step-by-Step
Generally speaking, there are four phases of a Backup/Restore process:
I. Creating a backup JSON file
III. Running the restore process
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If you follow this guide correctly, you should be able to import certain Email This Issue settings into your setup.
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To create a backup JSON file in your system, you will need to carry out the following steps:
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The file is displayed on a list in the Backup/Restore menu and can be restored by clicking on Restore.
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On this page
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Detailed documentation |
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In order to upload the backup file into your system, follow the below steps:
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Nackup/Restore.
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Click on Add file then click on Browse.
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Select the JSON file you wish to restore then click Upload (or drag and drop the downloaded file in your browser).
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After having the JSON file uploaded in your system you can now start the restore process:
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Entity selection
Conflict resolution
Overview
Import results
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The entity items can be one of the following types:
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In case of importing Mail Accounts please note that we do not import passwords. They need to be entered again or the account needs to be changed in order for the setup to work.
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The import can have four result
- Success: all data has been imported successfully.
- Warning: there were items during the import that could not be identified, therefore no action has been taken on those items.
- Error: there was an error during the process such as a faulty JSON file. It does not mean that the restore has failed, it can still be successful, however, you need to check the configuration.
- Failed: a fatal error has occurred, the import is failed, no action has been taken on any of the items.
- In the case of "New entity", the new entity is NOT created.
- In the case of "Overwrite existing", the existing entity will not be modified in any way.
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The import log can be found in the browser's console in a JSON format. |
If all the above steps are carried out properly, you should now have all the imported configurations of the backup file in your system.
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