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  • can be edited using the build-in Rich Text Editor or directly as HTML
  • can be fully customized as their layout and look-and-feel is not wrapped in Jira Velocity Macros
  • dedicated Themes are available for Service Desk Customer Notifications

Email Template Themes

Themes are templates for the Email Templates. Creating a template from a Theme has a few advantages:

  • Themes are based on Email This Issue's macro library
  • Templates made of Themes can be edited in the Rich Text Template Editor
  • Templates made of Themes are better tailored for Service Desk 

The following Themes are available in Email This Issue:

ThemePurpose
All DetailsRenders all issue fields including all custom fields defined for the issue and all issue comments
Issue CommentedPrepared for Issue Commented notifications
Issue ModifiedPrepared for Issue Updated notifications, renders the changelog and comment entered
Work LoggedPrepared for Worklog related notifications, renders the workflog and comment
Service Desk Customer InvitationPrepared for Service desk, when customers are created automatically by Email This Issue
Service Desk Auto AcknowledgePrepared for Service desk to send auto response emails
Service Desk Request Participant AddedPrepared for Service desk, when participants are adde to a request
Service Desk Request CreatedPrepared for Service desk customer notifications, when requests are created
Service Desk Request UpdatedPrepared for Service desk customer notifications, when requests are modifed
Service Desk Request ResolvedPrepared for Service desk customer notifications, when requests are resolved
Service Desk Request ReopenedPrepared for Service desk customer notifications, when requests are reopened
Service Desk Request CommentedPrepared for Service desk customer notifications, when requests are commented with a public comment
EmptyGeneral purpose minimal template
Issue ListPrepared to send issue lists in a single email from the Issue Navigator.

Edit Templates

 Templates have five major attributes:

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Enhance your template with complex content, email signature etc. 

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