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Email This Issue contains a powerful workflow post function to send fully customizable emails as part of the workflow transitions. Sending emails from transitions may be a better alternative to event notifications. As specific operations (e.g. Request Approved) may not be precisely represented by generic event types like Issue Updated.
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Field | Value | Explanation |
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Template | An Email This Issue Template | The template selected here will be used to render the subject and body of the final email. |
Subject | Text to be added to the email subject | Text entered here will be combined into the final email's subject using the template above. The template's $!mailSubject variable renders the entered value in the email subject |
Message | Text to be added to the email body | Text entered here will be combined into the final email's Body using the template above. The template's $!mailBody variable renders the entered value in the email body |
Attachments | Attachment policy | The value selected in this field determines which issue attachments should be attached to the email. Options are:
Additionally, you can configure the policy to filter internal attachments. When this option is enabled and the issue is in a Service Management project, then the attachments that were added via internal comments will not be included in the email. |
Email Format | HTML or TEXT | The format of the email to be sent. |
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