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This is a problem and causes confusion in many cases. Follow the below descriptions for a solution.
Instructions
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Please note that some email service providers do not include a message-id in their outgoing emails. If the original email does not have a message-id, the following guide will not be applicable and this scenario will not be working. In this case, including the issue-key in the subject is a must. |
Here is a list of steps to follow and to keep track of the email chain via message IDs
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