Overview
META-INF is a passionate Atlassian Expert since 2007 with deep knowledge in Atlassian plugin development. The aim of this documentation is to cover all of relevant information about the Data Security & Privacy Statement of META-INF Ltd. to help our customer see clearly what we do and what we really don't do with their data.
Data storage and location
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- META-INF uses an Atlassian recommended cloud platform called Amazon AWS for hosting Cloud plugins to comply with all local laws.
- Our hosting region is US East (us-east-1West (Oregon).
- We Unless explicitely and differently specified in the Addon documentation, we do not store personal information (e.g. name, e-mail, address).
- We store only the unique ID number of your Atlassian Cloud products.
- Please read the documentation of the product for further details
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This section explains our backup and recovery policy for customer data.
- Our backup data is securely stored, unauthorized access of backup data is not possible.
- We backup at least once a day, and we keep the backups at least for a month.
- Please read the documentation of the product for further details
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- Customer accounts may be removed any time by uninstalling the AddOn from Cloud product.
- Customer account information is retained by META-INF for 30 days, after this period account information is unrecoverable deleted.
Please read the documentation of the product for further details
Data portability
This section explains if and how a customer can extract their data from your service.
- Migration of META-INF Cloud products from Cloud to Standalone or from Standalone to Cloud in is generally not supported by the addons.
- Please read the documentation of the product for further details.
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- META-INF support team accesses addon data only for purposes of application health monitoring and performing system or application maintenance, and upon customer request for support purposes.
- Only authorized META-INF employees have access to server data.
- Customers are responsible for maintaining the security of their own Confluence and JIRA Cloud login information.
- Communication between the Cloud products and the AddOn server is done using web requestrequests. All web request requests are digitally signed, authenticated and authorized.
- AddOn server is only accessible through secure protocols (e.g. https).
- Please read the documentation of the product for further details.
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Data collected during the use of our add-on will not be shared with third parties except as if required by law.