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When you compose an email, you can pick a canned response and add its text to the mail body.
Categorizing Responses
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It is possible (though optional) to add a category label for a response.
When used, responses is grouped by the category label in the response dropdown in the Email screen.
Limit Responses in Contexts
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You can enable/disable responses in the Contexts and if enabled, you can select the response categories you want to use in the email screen.
Select response categories in Contexts.
