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The right hand side issue panel display issue details with all system and custom fields and the list of comments as well. This helps users remain in context with the issue they are sending in email.
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Please note that in case of Service Desk Requests, only public comments are visilble on the Issue Panel |
Add Comments
The comments in the issue panel may be easily quoted in the email message. The links "Add to mail body" and "With full details".
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