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The following Themes are available in Email This Issue:
| Theme | Purpose |
|---|---|
| All Details | Renders all issue fields including all custom fields defined for the issue and all issue comments |
| Issue Commented | Prepared for Issue Commented notifications |
| Issue Modified | Prepared for Issue Updated notifications, renders the changelog and comment entered |
| Work Logged | Prepared for Worklog related notifications, renders the workflog and comment |
| Service Desk Customer Invitation | Prepared for Service desk, when customers are created automatically by Email This Issue |
| Service Desk Auto Acknowledge | Prepared for Service desk to send auto response emails |
| Service Desk Request Participant Added | Prepared for Service desk, when participants are adde to a request |
| Service Desk Request Created | Prepared for Service desk customer notifications, when requests are created |
| Service Desk Request Updated | Prepared for Service desk customer notifications, when requests are modifed |
| Service Desk Request Resolved | Prepared for Service desk customer notifications, when requests are resolved |
| Service Desk Request Reopened | Prepared for Service desk customer notifications, when requests are reopened |
| Service Desk Request Commented | Prepared for Service desk customer notifications, when requests are commented with a public comment |
| Empty | General purpose minimal template |
| Issue List | Prepared to send issue lists in a single email from the Issue Navigator. |
| Bounce Email | Templates created from this theme may be used to bounce back incoming emails. |
Edit Templates
Templates have five major attributes:
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