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- can be edited using the build-in Rich Text Editor or directly as HTML
- can be fully customized as their layout and look-and-feel is not wrapped in Jira Velocity Macros
- dedicated Themes are available for Service Desk Customer Notifications
Email Template Themes
Themes are templates for the Email Templates. Creating a template from a Theme has a few advantages:
- Themes are based on Email This Issue's macro library
- Templates made of Themes can be edited in the Rich Text Template Editor
- Templates made of Themes are better tailored for Service Desk
The following Themes are available in Email This Issue:
| Theme | Purpose |
|---|---|
| All Details | Renders all issue fields including all custom fields defined for the issue and all issue comments |
| Issue Commented | Prepared for Issue Commented notifications |
| Issue Modified | Prepared for Issue Updated notifications, renders the changelog and comment entered |
| Work Logged | Prepared for Worklog related notifications, renders the workflog and comment |
| Service Desk Customer Invitation | Prepared for Service desk, when customers are created automatically by Email This Issue |
| Service Desk Auto Acknowledge | Prepared for Service desk to send auto response emails |
| Service Desk Request Participant Added | Prepared for Service desk, when participants are adde to a request |
| Service Desk Request Created | Prepared for Service desk customer notifications, when requests are created |
| Service Desk Request Updated | Prepared for Service desk customer notifications, when requests are modifed |
| Service Desk Request Resolved | Prepared for Service desk customer notifications, when requests are resolved |
| Service Desk Request Reopened | Prepared for Service desk customer notifications, when requests are reopened |
| Service Desk Request Commented | Prepared for Service desk customer notifications, when requests are commented with a public comment |
| Empty | General purpose minimal template |
| Issue List | Prepared to send issue lists in a single email from the Issue Navigator. |
Edit Templates
Templates have five major attributes:
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Enhance your template with complex content, email signature etc.
| Children Display |
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