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The purpose of issue lookups is to find the matching issue based on a particular attribute (or part of its value) of an incoming email message, which has not been filtered out by the global sender address filters or any of the active mail handler filters. For any case, only one matching issue is accepted. If there are multiple results the first issue will be selected from the results list for further processing defined by the mail handler actions. To make sure that the lookup (or eventually a suite of issue matches) returns exactly one match, the appropriate conditions shall be specified in accordance with the issue processing rules (if-else conditions).
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