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Email audit log is a chronological list of emails received or sent using JETI allowing you to track all correspondence that is related to an issue.
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Email This Issue can clean up your audit log. You can configure a scheduled job to monitor for old email items and purge them. The emails deleted by this purge will also be removed from the Emails tab.
Displaying the status of the outgoing messages
In Email This Issue for Jira, emails are queued and delivered in batch. In the past, if an email could not be delivered successfully, end-users had no feedback on the failure (except for the admin, who could check the Error Queue manually). Now, by displaying the status of the outgoing emails both on the Emails tab of the Jira issue and in the Email Audit Log, regular users can also monitor the dispatch process and make sure if their message was sent in fact. If not, they can contact their Jira administrator to fix the issue and send the affected message(s) again via the “Resend” operation afterwards.
Status values include:
QUEUED : if the audit log entry for an outgoing email is created
SUCCESSFUL : if the email was correctly sent via the corresponding Outgoing Connection
FAILED : if the email could not be sent via the corresponding Outgoing Connection and resulted in the Error Queue