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Preparations to use OpsGenie for alerting
First of all, you need to have a Cloud instance, where the OpsGenie app is activated.
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The geological location of your instance will also impact the URL of the OpsGenie API (see later): Please keep in mind that the Service URL in the auto-generated template has to be adjusted accordingly. |
Basic configuration [required]
The first step is to make Email This Issue for Jira able to authenticate with OpsGenie. To achieve this, you have to acquire an API key. This can be done in two ways:
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There is a possibility of misconfiguration: when adding a new API key via the Settings / API key management option, the generated key could not be used for creating alerts. As a consequence, it is highly recommended to start the integration process from the Teams tab. |
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Creating alerts with custom content [supplementary]
Although Email This Issue for Jira provides you with a general-purpose template to create alerts in OpsGenie, you may want to further customize the posted request. Some information can be found here on this topic.
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