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Field
Value
Explanation
TemplateAn Email This Issue TemplateThe template selected here will be used to render the subject and body of the final email.
SubjectText to be added to the email subject

Text entered here will be combined into the final email's subject using the template above.

The template's $!mailSubject variable renders the entered value in the email subject

MessageText to be added to the email body

Text entered here will be combined into the final email's Body using the template above.

The template's $!mailBody variable renders the entered value in the email body

AttachmentsAttachment policy

The value selected in this field determines which issue attachments should be attached to the email.

Options are:

  • all: all attachments added
  • none: none of the attachments added
  • added in the last operation: attachments added as part of the operation that fired the event (e.g. Edit Issue)
  • newest versions of all: newest version of all attachments. Attachments having the same name are considered versions of the same attachment.
  • added recently: latest added attachments (Actually since we don't get any list about the added attachments, we have to figure out the latest added attachment. For this we ask for all the attachments of the issue and send only added in the last minute from the latest one.)

Additionally, you can configure the policy to filter internal attachments. When this option is enabled and the issue is in a Service Management project, then the attachments that were added via internal comments will not be included in the email.

Email FormatHTML or TEXTThe format of the email to be sent.


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