A new type of mail handlers is available now in Email This Issue: Next Generation Mail Handlers.
This page compares the new and old handlers.
|Next Generation of Mail Handlers||Classic Mail Handlers|
Handlers of this type are composed of building blocks (actions). It takes algorithmic thinking to build up these handlers but they are ultimately simpler and more flexible.
Classic Mail Handlers are legacy handlers that have been available in Email This Issue for many years.
Handlers of this type follow the traditional ways of configuration: you have a bunch of fields and options in a single entity to configure the behavior of the handler.
12 reasons why you should use the Next Gen Handlers
|Feature||Next Gen Handlers||Classic Handlers|
|1||Supports Jira Service DeskManagement, Jira Software and Jira Core|
|2||Field initialization from emails|
|3||Executing workflow transitions|
|4||Custom issue lookup|
|8||Multiple incoming mail accounts|
|9||Ease of Configuration|
|10||Ease of Troubleshooting|
|11||Ease of Learning|
|12||Future proof (Long-Term Support)|