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Step-by-Step

Generally speaking, there are four phases of a Backup/Restore process:

I. Creating a backup JSON file

II. Uploading the backup file to your new environment

III. Running the restore process

IV. Import results

We will go into details of the above steps in the following pages.

If you follow this guide correctly, you should be able to import certain Email This Issue settings into your setup.

I. Creating a backup JSON file

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create create

To create a backup JSON file in your system, you will need to carry out the following steps:

1. Navigate to Email This Issue - Administration -Backup/Restore.
2. Click on Backup (next to Add file) and optionally fill the "Description of the export" field,  then press the Create button under the description field.
3. Download the JSON file by clicking on the three dots at the end of the row and click on Download. Please note that the backup JSON file is by default stored at <Jira Home Directory>\data\emailissue\.
   
   

The file is displayed on a list in the Backup/Restore menu and can be restored by clicking on Restore.

II. Uploading the backup file back into your environment

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In order to upload the backup file into your system, follow the below steps:

1. Navigate to Email This Issue - Administration - Backup/Restore.

2. Click on Add file then click on Browse.

3. Select the JSON file you wish to restore then click Upload (or drag and drop the downloaded file in your browser).

4. The file is now listed in a table below and can be used to restore your settings.
   
   

III. Running the restore process

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After having the JSON file uploaded in your system you can now start the restore process:

1. Click on the three dots at the end of an uploaded item
2. Click on Restore
   
   

The restore configuration has four stages:

1. Entity selection

2. Conflict resolution

3. Overview

4. Import results

1. In the Entity selection, you can select which parts of your configuration you would like to import into your server instance. In this case, we would like to import the mail handler, mail account and templates into an already existing configuration as shown below:
   
   

   

   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

   The entities (objects that we are restoring - in this case email template, manual email default, notification etc.) are presented with drop-down menus and are marked with a grey highlight, while the rows without any highlights are entity items.

   The entity items can be one of the following types:

   • Name of an entity (e.g.: the name of a template)
   • A Project and/or an Issue type can be selected within the entity, in which case it is presented as <Project name>; <IssueType name> (this could be the case with the Manual email default for example)
   • A Project and/or an Issue type can be selected within the entity, in which case it is presented as <Project name>; <IssueType name>; <JQL filter> (this could be the case with the Context for example)
     
     
2. After selecting the entities to be imported, click on Conflict resolution to proceed with the process.
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

3. During the import, there could be conflicts regarding the items you wish to restore, but in this case, because we are restoring data in your old system  there will be configurations (therefore conflicts) present already.
   If you wish to restore any configuration into an empty setting, please follow our Backup/Restore guide for empty email settings from this point on.
   Otherwise, click on Overwrite existing then select an entity you wish to overwrite (by default the original entity will be offered to you automatically).
   By default the entity you are resolving is displayed but it can be overwritten in the Select Entity section:
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   
   

4. After resolving the conflicts, click on Check to see if the resolutions have been successful. Once all the conflicts are resolved successfully, the overview page is displayed and you may proceed with the restore process by clicking on Confirm.
   
   
   
   
   

   Note
   In case of importing Mail Accounts please note that we do not import passwords. They need to be entered again or the account needs to be changed in order for the setup to work.

   
   

IV. Import results

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1. After clicking on Confirm, the import results page displays the log of imported entities and their status. Imported entities can be found on the left pane, while the results of their import are presented on the right pane of the window.

2. Click on Close to exit the import result page.