Templates are created from a base JIRA Jira template or a theme so that they are preloaded with content and the default look and layout.
- can be edited using the build-in Rich Text Editor or directly as HTML
- can be fully customized as their layout and look-and-feel is not wrapped in JIRA Jira Velocity Macros
- dedicated Themes are available for Service Desk Customer Notifications
- Select them as default templates for manual emails within a Context Contexts
- Add them to event notifications Event Notifications
- Select them in workflow post-functions Workflow Post Function
- Select them to auto acknowledgment emails by the mail handler Mail Handlers
Enhance your template with complex content, email signature etc.