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Templates are created from a base JIRA Jira template or a theme so that they are preloaded with content and the default look and layout.
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- can be edited using the build-in Rich Text Editor or directly as HTML
- can be fully customized as their layout and look-and-feel is not wrapped in JIRA Jira Velocity Macros
- dedicated Themes are available for Service Desk Customer Notifications
Edit Templates
Templates have five major attributes:
- name (mandatory)
- description (optional)
- category
- subject template
- HTML body template
- Text body template
The subject and body templates are developed using Velocity Macro syntax and HTML tags. They may include values of issue fields and custom fields.
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Enter the key of the issue you want to test the template with. Enter some subject text and mail body then click Send or Preview. Either an email will be sent to your email address or a Preview Dialog is shown.
Use Templates
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- Select them as default templates for manual emails within a Context Contexts
- Add them to event notifications Event Notifications
- Select them in workflow post-functions Workflow Post Function
- Select them to auto acknowledgment emails by the mail handler Mail Handlers
Email Tricks
Enhance your template with complex content, email signature etc.
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