When a customer runs a transition on the customer portal, the event is fired but the notification is not sent

Description

When a customer runs a transition on the customer portal, the event is ran but the notification is not sent.
The Jira API call fails and returns errors:
Here is the error message we saw during our testing today:

workaround: workflow post-function

Environment

None

Preliminary Test Cases

None

Assignee

Fruzsina Kiss

Reporter

Tibor Hegyi

Labels

T-shirt size

None

Product platform

None

Feature Testing Estimate

1

Ready for Development

None

Time tracking

1h 30m

Sprint

None

Priority

Major
Configure