Service Desk Attachment permission error

Description

In case a customer sends an e-mail with attachment, dummy user "Ticket System" creates the ticket on behalf of the customer.
The system then tries to add the attachment via comment but it failes due to
permissions.

In case I add the "add attachment" permissions for service desk customers, I
get multiple warnings from Service Desk and I can only upgrade/administrate
service desk
once the permission scheme is fixed.

This was not the case when I used the service desk email handler (instead of
JETI).

Environment

None

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

ChristianR

Labels

None

Access to limited visibility issues

None

Product platform

None

Module Dependency

None

Components

Fix versions

Affects versions

Priority

Major
Configure