I wonder if it's possible to add a comment in an issue every time an email is replied so all the conversation is on the JIRA issue.
I imagine covering the following situation:
An email is sent from a certain issue using JETI functionality to a customer and a user.
The customer answer (reply to all), so the mail is sent to both the JIRA account and the user account, so this answer is added to the case.
Maybe, later on the user answer to the customer (using reply to all), and this answer is again added to the case.
and so on....
It is possible?
What do I have to do in order to configure it?