How to add comments to an issue based on a JETI email sent

Description

I wonder if it's possible to add a comment in an issue every time an email is replied so all the conversation is on the JIRA issue.

I imagine covering the following situation:

  • An email is sent from a certain issue using JETI functionality to a customer and a user.

  • The customer answer (reply to all), so the mail is sent to both the JIRA account and the user account, so this answer is added to the case.

  • Maybe, later on the user answer to the customer (using reply to all), and this answer is again added to the case.

  • and so on....

It is possible?
What do I have to do in order to configure it?

Kind regards!!

Marcos

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Tibor Hegyi
June 24, 2015, 3:49 PM

This is certainly possible. Please follow this detailed tutorial step-by-step to achieve this: http://www.meta-inf.hu/wiki/display/PLUG/Setting+up+an+Email+Help+Desk

Answered

Assignee

Tibor Hegyi

Reporter

MartinS

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