Attachment permission in SD project

Description

We have configured JETI for JIRA Service Desk project. The customer (which is a member of only the Service Desk Customers group) sends email with attachments that should update already existing issue.

Two comments are added to the issue, one with the email text and the other one with error message:

(where testuser is the customer account)

Service Desk Customers do not normally have permissions to Create Attachments. This can be worked around by adding Service Desk Customers the permission to Create Attachments, however this makes JIRA Service Desk show warning that permissions are incorrect:

Is this a problem with JETI or is there a configuration we can use that would allow this without modifying the permissions?

Environment

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Preliminary Test Cases

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Assignee

Tibor Hegyi

Reporter

KarelH

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Priority

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Configure