Attachment permission in SD project

Description

We have configured JETI for JIRA Service Desk project. The customer (which is a member of only the Service Desk Customers group) sends email with attachments that should update already existing issue.

Two comments are added to the issue, one with the email text and the other one with error message:

(where testuser is the customer account)

Service Desk Customers do not normally have permissions to Create Attachments. This can be worked around by adding Service Desk Customers the permission to Create Attachments, however this makes JIRA Service Desk show warning that permissions are incorrect:

Is this a problem with JETI or is there a configuration we can use that would allow this without modifying the permissions?

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KarelH
May 29, 2015, 1:14 PM

Thank you for such a fast response, I will implement your suggestion as a workaround.

n
July 16, 2015, 5:57 AM

Is it a new problem also for using default reporter of JETI as deputy for creation of issues and comments?
That scenario do not need to have set anything to "Anyone" it is just set that way that such deputy account has permit to do it.

BTW: I do not know how it is setup, but it is not enough to set permition for create attachment to such customer account instead of "Anyone".

n
July 21, 2015, 7:05 AM

I cannot see such issue so it is probably a Service Desk specific.

Tibor Hegyi
August 3, 2015, 8:08 PM

Create Attachments falls back to the default reporter who is supposed to have permissions.

Tibor Hegyi
August 10, 2015, 12:41 PM

Released in version 6.3

Done

Assignee

Tibor Hegyi

Reporter

KarelH

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