I setup and configured JETI plugin to be able to receive reports from the customers and notify them when the ticket status gets changed. Everything works perfectly fine with one small exception. The auto-reply that comes back from Jira misses the reference id of the original email. Since email subject got changed (ticket ID got added) and reference id / in reply to are missing, the emails are not getting grouped into the same thread. Not a big deal but a bit annoying.
Would it be possible to fetch the email id from the original and add it to the header of the auto-reply template? Thanks!
Jira server v6.3.15#6346 (Linux)
JETI plugin 6.1.1