Categorizing canned responses

Description

We have a help-desk that supports 6 different country's and each help-desk has 30 canned responses in the local language. The canned responses is very nice feature, but not that useful if it's not possible to:

  • Categorizing canned responses

  • Re-order canned responses

Environment

None

Preliminary Test Cases

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Activity

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Tibor Hegyi
February 18, 2015, 3:48 PM

ok, I got it, it is a kind of grouping then. I'll schedule your request.
Tibor

Tibor Hegyi
March 3, 2015, 7:59 AM

I have attached solution preview screenshots, you can learn how to:

  • add category to responses

  • how responses are grouped by the category label

  • optionally how you can use a subset of responses only by selecting categories in the Contexts

Urban Andersson [stretch.se]
March 3, 2015, 8:08 AM

Tibor Hegyi
March 10, 2015, 10:42 AM

Documentation link added

Tibor Hegyi
March 10, 2015, 12:44 PM

This feature has been released in version 6.1

Done

Assignee

Tibor Hegyi

Reporter

Urban Andersson [stretch.se]

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Product platform

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Module Dependency

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Ready for Development

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Target version

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Fix versions

Priority

Major
Configure