External users getting blank comment email after submitting an emailed in comment

Description

Tibor,

My external customers receive a blank email when they submit a comment to an issue via email.

jeti01.png shows what the customer receives. The message that only states "Re: Test 12" is the problem
jeti02.png shows what I see in Jira (looks good to me)
jeti03.png shows the email inbox for the assignee (looks good to me)

I am using JETI for the mail handler, the JETI post-function for the worklow transition states, and JETI notifications have been configured. Let me know what other information you need.

Environment

None

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

PhilP

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Fix versions

Affects versions

Priority

Major
Configure