External users getting blank comment email after submitting an emailed in comment

Description

Tibor,

My external customers receive a blank email when they submit a comment to an issue via email.

jeti01.png shows what the customer receives. The message that only states "Re: Test 12" is the problem
jeti02.png shows what I see in Jira (looks good to me)
jeti03.png shows the email inbox for the assignee (looks good to me)

I am using JETI for the mail handler, the JETI post-function for the worklow transition states, and JETI notifications have been configured. Let me know what other information you need.

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AdamG
February 11, 2015, 12:48 AM

I am experiencing this same issue, and I think I narrowed it down.

In the Mail Handler Context, there is a setting "Acknowledge New Comments" which allows you to select a template. If you reference "$comment" in the template you will see that this variable has not been populated, thus resulting in an empty email reply. This problem occurs for anyone that sends in a comment via email AND is relying on the "Acknowledge New Comments" feature to be notified.

If you are relying on the regular Contexts and have the same notification setup with an "Issue Commented" event, then the $comment variable is populated. Thus anyone receiving notifications based on the context will get an appropriate email.

Just throw $comment into a blank template and you can reproduce this behavior. 6.0.1 does not fix the problem.

Tibor Hegyi
February 11, 2015, 7:40 AM

Thank you Adam, we are on it and will fix it soon.

Tibor Hegyi
February 12, 2015, 1:33 PM

Released in version 6.0.2

PhilP
February 12, 2015, 6:27 PM

I can confirm that I am no longer receiving a blank comment back to my external user after the external user emails in a comment.

Tibor Hegyi
February 13, 2015, 8:16 AM

thank you for your feedback

Done

Assignee

Tibor Hegyi

Reporter

PhilP

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