Allow executing post function conditionally

Description

I'm using JIRA Service Desk witih JETI and everything is working great, except for one thing. I want to enable email notifications when a user adds a comment to a screen during a workflow transition and can't find a way to make this happen.

BACKGROUND
I've setup a workflow that has several steps. During each workflow transition, a screen appears that allows the assignee to add a comment. If a comment is added, I would like it to send an email notification to the reporter.

ISSUE
When the comment is added through a screen during a workflow transition step no email notification is sent to the reporter. However, if I add a comment using the standard "Comment" button, the email notification is sent successfully.

Any advice would be much appreciated. Thanks in advance!

Environment

None

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

Damon Morda

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Priority

Major
Configure