Extended possibilities to enrich the ticket created from mail

Description

There should be an option to analyze the email to find some kind of buzz words in order to preset fields.

Examples:

  • If the email is from a certain email address or domain, then set certain labels or add something at the beginning of the summary.

  • If the email contains a certain word or phrase, set a specific component.

Environment

None

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

Stephanie Hoffmann

Labels

None

Access to limited visibility issues

None

Product platform

None

Module Dependency

None

Components

Fix versions

Priority

Major
Configure