Attachments shared in comments should not send comment notifications

Description

In Service Desk projects, when the NG handler creates an issue and attachments are in the email, the attachments are shared with the customer via a comment (this is how JSD works).

However, the comment generates an event which may result in duplicate notifications or notifications at all.

We must solve this and prevent these events.

Environment

None

Preliminary Test Cases

None

Assignee

Márton Kelemen

Reporter

Tibor Hegyi

Labels

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Access to limited visibility issues

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Product platform

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Module Dependency

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Ready for Development

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Time tracking

24h

Sprint

Fix versions

Priority

Major
Configure