Improve mail handle to fire events when emails are processed

Description

Mail handler to fire event:

  • when email is processed and creates a new issue

  • when email is processed and creates a new comment to an issue

Events will be configured in the related Mail Handler Context.
JETI notifications can be set up to notify users when an email is processed.

Recommended procedure:

  • Define custom events in JETI (Issue created by email, Issue commented by email)

  • Configure JETI templates to use

  • Configure JETI notifications to use the new templates for these events

Environment

None

Preliminary Test Cases

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Activity

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Tibor Hegyi
July 19, 2014, 5:21 AM

I have attached a screenshot of the solution concept. We would appreciate your feedback. Thank you.

Tibor Hegyi
July 22, 2014, 8:46 AM

Fix for this issue has been released as 5.4.1.1

Becky Rotoloni
October 13, 2014, 5:10 PM

Hi, I am trying to implement this feature and want to make sure I understand how it works. How are the 2 new events, one for issue created by email, one for issue commented by email linked to the event that is fired "Email processed" shown in the screen shot?

Tibor Hegyi
October 13, 2014, 6:16 PM

There is only one event JETI can fire. This is fired for both case: when an issue is created and when a comment is added to the issue.

Becky Rotoloni
October 13, 2014, 6:53 PM

ok, that's what I thought. I am going to try to have my template send out different messages depending on whether there is an issue key in the subject line or not. Is there a way to access & copy the template that is used when I send an email from within the Jira ticket? It has a nice format and includes the latest comment above the ticket. But that is not what happens if I use any of the default templates provided.

Done

Assignee

Tibor Hegyi

Reporter

Tibor Hegyi

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Priority

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