When a customer runs a transition on the customer portal, the event is fired but the notification is not sent

Description

When a customer runs a transition on the customer portal, the event is ran but the notification is not sent.
The Jira API call fails and returns errors:
Here is the error message we saw during our testing today:

workaround: workflow post-function

Environment

None

Preliminary Test Cases

Test the solution with 1 customer only account and with an agent account in a single JIra version.

Assignee

Márton Kelemen

Reporter

Alexandra Terék

Labels

Access to limited visibility issues

None

Product platform

None

Module Dependency

None

Ready for Development

None

Time tracking

5h

Feature Testing Estimate

1

Sprint

None

Fix versions

Priority

Major
Configure