Set fields in the Service Desk Request when the request is being created

Description

As of now, Next-Gen handlers may create requests in service desk, if only summary and description are mandatory on the portal. (like JSD itself).

the point is to use Set Field Actions to prefill the mandatory and optional fields with default values when SD requests are created.

This will make sure that all required fields are set and automations may be executed correctly.

JSD API:
https://docs.atlassian.com/jira-servicedesk/4.0.0/index.html

https://docs.atlassian.com/jira-servicedesk/4.0.0/com/atlassian/servicedesk/api/field/package-frame.html

Environment

None

Preliminary Test Cases

Create a customer portal with mandatory fields of this type:

  • Text custom field

  • Select list

  • Date picker

Create a mail handler that sets these fields.
Send emails and check if the fields are correctly set.

Add another mandatory field but do not add it to the mail handler.
Send email, and check if the Incoming Mail Log shows the name of the missing field in the Failed item.

Check the functionality in Jira 7.5.0 and SD 3.5.0 and in 8.8.0 with JSD 4.8.0

Assignee

Patrick Bakos

Reporter

Tibor Hegyi

Labels

Access to limited visibility issues

None

Product platform

None

Module Dependency

None

Ready for Development

None

Time tracking

0m

Feature Testing Estimate

3

Sprint

None

Fix versions

Priority

Major
Configure