Emails sent by customers are not added to Service Requests if handler is configured to always add internal comments
Description
Mail handler should fall back to default reporter, if comments could not be added.
cases:
always visible is set in the mail handler
request is not shared with the customer (in this case, check for mail handler setting: Non-related customers)
Environment
None
Preliminary Test Cases
None
Fixed
Assignee
Tibor Hegyi
Reporter
Tibor Hegyi
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Module Dependency
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Ready for Development
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Fix versions
Priority
Configure