Support for canned responses

Description

Would it be possible to add canned response support to JETI's E-mail screen. We have evaluated JETI for our helpdesk use and this is the main missing feature preventing us from using JETI for our helpdesk activities.

Optimal canned response support would include:

  • Ability to add/modify/delete canned responses through an admin interface

  • Each canned response consists of 'Title', 'Description', 'Content'.

  • A field is provided in the JETI E-mail screen for users to select a canned response ('Title'). Once selected the 'Content' is copied to the 'Body' of the e-mail.

Kind Regards,
Rasko Leinonen

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Tibor Hegyi
October 25, 2013, 9:06 AM

Hi Rasko,
can you please details you requirement?

we have a working solution matching the request in the description of this issue. What do you mean by selecting a canned response depending on the user's request?

Thank you,
Tibor

Tibor Hegyi
October 25, 2013, 9:31 AM

I have attached screenshots of the proposed solution. Any feedback is welcome! Thank you.

Rasko Leinonen
October 25, 2013, 10:04 AM

Thank you very much Tibor.

This is exactly what I had in mind. I am sure this will be a very useful feature for many users.

Best,
Rasko

Tibor Hegyi
October 25, 2013, 11:41 AM

This issue has been released in version 5.3.1.7

Henning Tietgens
October 25, 2013, 12:12 PM

Realy nice feature, thanks!

It would be perfect if the response template would allow to use variables like the velocity templates for the emails (or if they are velocity templates) which then are parsed before they are inserted into the email body.

Done

Assignee

Tibor Hegyi

Reporter

Rasko Leinonen

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