incoming mail handler: new mails are just being deleted

Description

Hello!

We are migrating from legacy system. For link purposes we added custom field ReqNum – that is ID in legacy system.

We have several issues

1. I set up importing issues and this works fine. Now we'd like to get updates on Summary change. So I set up Field inifialization "in existing issues", Issue Lookup Rule and issue update rules:

Actually we imported issue 8434

And then changed issue summary in legacy system and invoked an update. But email just got deleted. On picture difference in summary is underlined

This email is also not logged in Email log.

Please help with this issue

2. Could Assignee and Reporter be filled from Field Initialization Rules?

Environment

None

Status

Assignee

Tibor Hegyi

Reporter

Sergey Krupenin

Labels

None

Access to limited visibility issues

None

Product platform

None

Components

Fix versions

Priority

Major
Configure