Reply to email don't have CC from initial email

Description

Hi,

We are testing your add-on in version 7.0.27, although not available in the list of affected versions, this is the number in the addon list (attached screenshot), which we find very good, but we think it is missing some fundamental features, like the possibility to recognize in the email received all the persons, Distribution lists which are in the email and allow them to be used automatically when replying to the email using your add-on.

I couldn't find this, might be wrong or there might be a way to do it, but I couldn't find it and this can be a deal breaker for us to use the add-on in the future.

Basically we receive a lot of emails with people in CC and we would like to reply to that email, with those people already in the CC field as well, plus other people we would like to include.

The way it is being done now, we cannot 'Reply' to emails directly. We always create new emails to be sent to people.

Is there a way to overcome this or is there anything planned to have this done like a mail client?

thanks,
Pedro

Environment

JETI 7.0.27 (not Available on your list of versions affected)

JIRA Service Desk 3.2.7
Windows Server
MySQL
Email - Office365 with SecurePOP

Status

Assignee

Tibor Hegyi

Reporter

Pedro Fonseca

Access to limited visibility issues

None

Product platform

None

Components

Fix versions

Affects versions

7.0.26

Priority

Critical
Configure