Comments created via E-Mail in ServiceDesk Project are always internal after editing

Description

Steps to reproduce:

  1. setup jira 7.2.1 with jsd 3.2.1 and jeti 7.0.25

  2. create incoming jeti mail handler

  3. setup Service desk mail handler to create or comment

  4. set flag to comments always visible

  5. comment as customer via mail

  6. edit this comment as agent, chose "share with customer"

Expected result:

comment is visible for customer

Actual result

comment is marked as internal and no chance to change

Environment

JIRA 7.2.1
SD 3.2.1

Preliminary Test Cases

None

Activity

Show:
Tibor Hegyi
November 17, 2016, 12:29 PM

Thank you for your feedback, we are investigating this problem.

Ari Maniatis
January 18, 2017, 2:18 AM

We have the same problem except it happens for us even if we don't edit the comment.

Fixed

Assignee

Tibor Hegyi

Reporter

Benjamin C. John

Labels

Access to limited visibility issues

None

Product platform

None

Module Dependency

None

Ready for Development

None

Target version

None

Components

Fix versions

Affects versions

Priority

Minor
Configure