Service desk upgrade causes email name to be reporters email address

Description

Since upgrading at weekend which is when a customer external email address sends an issue, they may be a new customer or existing JETI is using their email address as the email name. IE jan.doe@gmail.com is the name when the mail handler sends an auto reply for issue creation and any comments. The email name and address should be slm-support@livingstone-tech.com as this is the project and system mail handler default recipient
The name is set correctly in the incoming mail system handler for the project.
I upgraded to 3.2.1 of service desk and 7.2.2 of JIRA and this occured.
attachment of the issue created email to an external client attached

Environment

service desk 3.2.1

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

david parker

Labels

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Access to limited visibility issues

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Product platform

None

Module Dependency

None

Ready for Development

None

Affects versions

Priority

Blocker
Configure