released in version 7.0.24
Can you please add some more details here on what this new feature involves. I want to better understand the relationship between ServiceDesk and JETI.
it was a bug in JETI. When an email is processed and transformed into a Service Desk request, the Request Channel was incorrectly set to JIRA instead of Email.
Request channel is used to indicate if the request was created via email, the customer portal or in JIRA.
JETI now correctly sets the channel to Email.
Hope this helps.