Set Channel to Email in Service Desk
Description
None
Environment
None
Preliminary Test Cases
None
Activity
Show:
Tibor Hegyi
October 23, 2016, 6:46 PM
released in version 7.0.24
Ari Maniatis
October 23, 2016, 11:20 PM
Can you please add some more details here on what this new feature involves. I want to better understand the relationship between ServiceDesk and JETI.
Tibor Hegyi
October 24, 2016, 12:17 PM
Hi Ari,
it was a bug in JETI. When an email is processed and transformed into a Service Desk request, the Request Channel was incorrectly set to JIRA instead of Email.
Request channel is used to indicate if the request was created via email, the customer portal or in JIRA.
JETI now correctly sets the channel to Email.
Hope this helps.
Tibor
Done
Assignee
Tibor Hegyi
Reporter
Tibor Hegyi
Labels
None
Access to limited visibility issues
None
Product platform
None
Module Dependency
None
Ready for Development
None
Target version
None
Components
Fix versions
Priority
Configure