Set Channel to Email in Service Desk

Description

None

Environment

None

Preliminary Test Cases

None

Activity

Show:
Tibor Hegyi
October 23, 2016, 6:46 PM

released in version 7.0.24

Ari Maniatis
October 23, 2016, 11:20 PM

Can you please add some more details here on what this new feature involves. I want to better understand the relationship between ServiceDesk and JETI.

Tibor Hegyi
October 24, 2016, 12:17 PM

Hi Ari,

it was a bug in JETI. When an email is processed and transformed into a Service Desk request, the Request Channel was incorrectly set to JIRA instead of Email.

Request channel is used to indicate if the request was created via email, the customer portal or in JIRA.

JETI now correctly sets the channel to Email.

Hope this helps.
Tibor

Done

Assignee

Tibor Hegyi

Reporter

Tibor Hegyi

Labels

None

Access to limited visibility issues

None

Product platform

None

Module Dependency

None

Ready for Development

None

Target version

None

Fix versions

Priority

Major
Configure