E-mail comments shown as internal (with setting "Always add comments visible to Customers")

Description

Configuration of "Mail Handler Context":
Service Desk Comment Visibility: Always add comments visible to Customers

If email sender is Service Desk Agent: Comment is public
If email sender is only a service desk customer (using no licence): Comment is internal
regardless if it is the reporter or not.

Expected behavior:
All emails are always shown as non internal comment

Impact: Our customers cannot see their emails and complaining about the usability of JIRA Service Desk

Environment

None

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

Ingo Fischer

Labels

None

Access to limited visibility issues

None

Product platform

None

Module Dependency

None

Components

Fix versions

Affects versions

Priority

Major
Configure