JETI: comments are send to customers when internal comment added

Hi Thorsten,
The symptoms you mentioned (customers in Watchers receive internal comment notifications) make me think that the customer accounts are incorrectly configured in your JIRA and are considered as users not as customers. This has the consequences that you mentioned and also the customer accounts will take JIRA license seats instead of being free.
I recommend you revise the following:

• your real customers (who are externals, and expected to be not a real JIRA users), should not be in groups and project roles that have permissions assigned to them.

• your real customers (who are externals, and expected to be not a real JIRA users), should not be in groups that gives them access to JIRA Service Desk application, JIRA Software Application or JIRA Core Application, see settings in the Administration / Applicaitons / Application Access page.

• the only permission in your Permission Scheme for customers should be "Service Desk Customer - Portal Access"

Please check your configuration and let me know if this helps or not.
Regards,
Tibor

PS: I might have answered you already in the support ticket you created via email. It was also a Thorsten

Hi Tibor,

Thank you very much!
The Problem was a custom customer-project-role to that were several permissions assigned.

Best Regards
Thorsten

Super, thank you