I have a problem.
When an internal comment is added to an issue, the customer (with customer-account) who is set in watcher-field gets a notification. That is bad!
An external user (no account) whose mail-address is stored in custom field dont get a notification at an internal comment. That is ok.
Can you please help me so that the customer (with account) doesnt get anymore notification for internal comments?
JIRA Service Desk 7.0.18