JETI: comments are send to customers when internal comment added

Description

Hello,

I have a problem.

When an internal comment is added to an issue, the customer (with customer-account) who is set in watcher-field gets a notification. That is bad!
An external user (no account) whose mail-address is stored in custom field dont get a notification at an internal comment. That is ok.

Can you please help me so that the customer (with account) doesnt get anymore notification for internal comments?

Best Regards
THorsten

Environment

JIRA Service Desk 7.0.18

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

JesT

Access to limited visibility issues

None

Product platform

None

Module Dependency

None

Ready for Development

None

Components

Affects versions

Priority

Blocker
Configure