JETI plugin (mail handler) is unresponsive

Description

Hi Tibor,

We are seeing a recurrent problem with our JETI plugin, particularly with our mail handlers. Every now and then the mail handler will stop working and no longer process emails. When we try to create or delete mail handlers from JETI, it is unresponsive. e.g the webpage just keeps "spinning" and the mail handler cannot be deleted or a new one created. I have attached the jira mail handler log and our altassian jira log.

A few things to note. We see this error in the atlassian jira log:

2016-07-07 09:48:52,238 http-bio-8080-exec-1223 INFO dconway 588x8459397x14 gnqy25 150.207.18.169,0:0:0:0:0:0:0:1 /rest/plugins/1.0/com.metainf.jira.plugin.emailissue-key [service.services.file.AbstractMessageHandlingService$HandlerDisablementListener] Plugin Module 'com.metainf.jira.plugin.emailissue:jetiMailHandler' defining the handler used by this service has been disabled. Clearing the reference to avoid resource leaks.

Can you tell me why JIRA is disabling the service due to "resource leaks"?

The fix is for us to restart the JIRA application. Once done, the mail handler will usually start working again and pick up any unprocessed emails in the mailbox and process them. If not, I sometimes need to re-create the mail handlers and then they will work again.

Please help. This has happened a few times in the past few months.

Our license has SEN-2620186.

Thanks!
Andrew.

Environment

Windows

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

Andrew Ting

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Blocker
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