Send e-mail only when a custom field is changed

Description

Hello,

We have installed a commercial license for E-mail This Issue in a customer.

I have set up a notification, that should only send an e-mail when a certain custom field is changed to a certain value.

The user story is:
As a operator, when I change the Helpdesk Team, I want them to be notified.

For achive this I have set up:

Event Type:
Default

JQL:
"Helpdesk team"="HD Comunicações"
Changelog:
customfield_11004 (This corresponds to the Custom Field Helpdesk Team)

Use template from context

What is happening is that an e-mail is sent not just the custom field is changed but also whenever the issue is comment.

It is possible to configure that the e-mail is sent only when someone updates a custom field?

Environment

None

Preliminary Test Cases

None

Assignee

Tibor Hegyi

Reporter

Sofia Neto Canário

Labels

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Access to limited visibility issues

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Product platform

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Module Dependency

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Ready for Development

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Priority

Blocker
Configure