Hello team, I am working with a client to re-send email notifications from the Emails tab of the JIRA issue detail screen. The emails are sent with custom templates we have defined for the client's business. When I click the Reply, Reply All, or Forward buttons for an email that has been sent previously, there is only one item available in the Email Template drop down box - "Default." None of our custom templates appear in the Email Template list.
How may I configure JETI to either 1) Display the full list of email templates we have defined in the Email Template field on the Reply/Forward screen, and 2) Ideally, to have the same template that was previously used to send this email to be automatically selected rather than have the user select the template, which is an error-prone operation.
Senior Consultant, cPrime
Red Hat Linux, JIRA 6.4.12
An update - From reading other tickets I was able to configure my JETI instance to apply a Template category to a context and show custom emails in the Email Templates dropdown list.
I remain needing a solution to my 2nd question, which is how to "re-send" an email that has already been sent, with exactly the same content as was sent previously. My client needs to be able to reproduce exactly the email template that was sent before for regulatory purposes. It does not appear that the email text itself is stored in JETI logs. Is it possible to re-send the issue with the same template selected by default so at least the formatting will be identical?
We require this functionality because our JIRA users will not necessarily know which template to select just by reading the subject line of the email in the Emails tab. I would like users to be able to have the correct template set by default so when they re-send the email they know it will be with the same content as before.
Thank you for your assistance.
I turn your question into a feature request to realize 2) above. It is a good idea and makes sense for other users as well.
Please keep watching this issue to get notified on the progress.
I think that I have connected issue: JETI-794.
impemented template initialization in reply/reply all/forward.
also added a resend link to resend the same email.
Note: if the template is deleted after sending the initial email, resend will send using the default template.
this feature has been released as version 126.96.36.199 and 7.0.17