Reporter as recipient in Issue Creation

Description

Hello,

I try to send an e-mail to the requestor of a ticket with Servie Desk but the e-mail is sent to all recipients defined except to the reporter.

Find details in screenshots.

Thanks a lot.
Morgan

Environment

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Activity

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Tibor Hegyi
February 11, 2016, 6:54 AM
Edited

Hi Morgan,

thank you for resolving this issue. Please note that Email this Issue respects user profile setting: "My changes: do not notify me". But the flag you found overrides this.

regards,
Tibor

Morgan H.
February 11, 2016, 2:32 PM
Edited

Hi,

Thank you, they have any possibility to create two notification for the same event?
I would like to notify the Service desk with a different template of the customer template.

Regards,
Morgan Henreaux

Tibor Hegyi
February 12, 2016, 7:37 AM

Hi Morgan,

Exactly this is what we are going to implement. Two notifications for a Context, one for users, one for customers.

Regards,
Tibor

Morgan H.
February 17, 2016, 2:29 PM

Hello Tibor,

Do you know on witch release this feature will be implemented?

Regards,
Morgan

Tibor Hegyi
February 17, 2016, 4:04 PM
Edited

hi Morgan, it will be in version 7.1 expected end of March.
Tibor

Fixed

Assignee

Tibor Hegyi

Reporter

Morgan H.

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