This is a critical problem.
We use email template for the email footer, we will add email content in "body" textarea to send email to customer.
We found the email content we added is not showing in received email.
However in comment, we can see the email content added.
Refer to attached screenshots.
This problem is consistent.
We are using Jira Service desk with Jira version 7.0.5 and JSD version 3.0.9
This is an very urgent case as we plan to go live next Monday.
Very much appreciate if you can have a quick look into this problem.